7 Must-Ask Questions Before Hiring a Pest Control Company in Singapore

When creepy-crawlies invade your home, the urge is to grab the first number you see and make them disappear. Stop! Before you invite anyone into your personal sanctuary, you need to make sure they are qualified, licensed, and trustworthy.

In Singapore’s humid climate, pest control isn’t a one-time fix; it’s a critical safety issue. As an NEA-licensed company that values transparency, A-Flick wants to equip you, the homeowner, with the knowledge on how to choose a pest control company in Singapore so that you hire the right operator.

Here are the seven most important questions to ask any prospective pest control operator (PCO) in Singapore.

1. Are You Licensed by the NEA? (The Non-Negotiable)

This is the single most important question. In Singapore, all companies performing vector control must be registered with the National Environment Agency (NEA) as a Vector Control Operator (VCO).

If a company cannot produce this license, stop the conversation immediately.

What to Look For:

• NEA VCO License: This registers the company.
• Individual Technician Licenses: Ensure every team member working on your property holds a valid Vector Control Technician (VCT) or Vector Control Worker (VCW) license. Ask them to show their NEA photo ID card. A truly professional and licensed pest control operator won’t hesitate to confirm these details. Note that VCW must work under the supervision of a VCT.

A-Flick is a fully NEA-licensed Vector Control Operator. All our technicians are properly trained, certified, and carry their official identification at all times.

2. What Specific Accreditations and Safety Certifications Do You Hold?

Beyond the required NEA license, accreditations show a company’s dedication to quality, safety, and continuous improvement. For homeowners, these are badges of trust that indicate the company operates to a high, audited standard.

Look for certifications like:

• ISO 9001/45001 (QHSE): Demonstrates commitment to Quality, Health, Safety, and Environmental management.
• BizSafe: Indicates excellent workplace safety and health standards, recognized across Singapore.

A-Flick believes trust requires proof. We proudly hold ISO 9001, ISO 45001 and BizSafe Star, the highest BizSafe standard in Singapore. These standards guide everything we do, from the chemicals we choose to our safety protocols in your home.

3. How Will You Ensure the Safety of My Children and Pets?

Pest control involves chemicals, so safety protocols should be top-of-mind, especially for homes with children, pregnant women, or pets. The PCO should be prepared to explain their methods clearly.

Key Safety Questions:

• What chemicals are you using and are they NEA-approved?
• What is the toxicity level?
• Do I need to leave the house, and if so, for how long?
• What steps will you take to keep the treatment out of reach of my dog/cat/children?

As a responsible pest management company, A-Flick not only use approved products but also prioritize Integrated Pest Management (IPM). This means we focus on prevention (sealing entry points, sanitation advice) and using the least toxic treatments necessary for effective control.

4. Do You Offer a Service Guarantee or Warranty?

A quality pest control company stands by its work. This is especially relevant for tough-to-eliminate pests that can hide and return, like termites or bed bugs.

Ask specifically about the length and terms of their warranty. Does it cover the specific pest you are dealing with? What are the conditions for a follow-up visit if the pests reappear?

A-Flick provides comprehensive warranties based on the service performed. For major infestations, like termite control, we offer warranties for up to five years, giving you long-term assurance and protection against recurrence. The length of the warranty depends on the specific job, and we always outline it clearly in your service agreement.

5. What Does Your Treatment Plan Include, Beyond Spraying?

If a PCO immediately suggests spraying a general chemical without a thorough inspection, that’s a red flag. Effective pest control requires a strategy.

Your PCO should be detailing:

1. Inspection: Identification of the specific pest, severity, and entry points.
2. Treatment: The method (e.g., baiting, gelling, localized treatment) and product.
3. Exclusion/Prevention: Advice on how you, the homeowner, can modify your environment (sealing cracks, improving drainage, etc.) to prevent future issues.
4. Monitoring: The schedule for follow-up and monitoring to ensure the problem is truly eradicated.

6. Can I See a Written Quotation Before Work Begins?

Trustworthy companies are transparent about pricing and will provide a formal, written quotation detailing all costs before starting.

Be wary of vague quotes or companies that pressure you into signing a long-term contract on the spot. Your quote should clearly indicates the scope, cost, and any warranty or follow-up fees. While A-Flick is known for offering competitive, medium-range pricing across Singapore, our focus is always on providing the best value through guaranteed, high-quality, and certified service.

7. What Is Your Response Time for an Emergency?

Pest emergencies, like a wasp nest or a sudden surge in rats, can’t wait. Ask about their typical response time for urgent situations, especially outside of regular business hours. A reliable PCO will have clear communication channels and a system for prioritizing urgent calls to protect your family’s immediate safety.

Choosing a PCO is a critical decision for your home’s safety and value. By asking these 7 questions, you move beyond simple price shopping and ensure you are hiring a professional, NEA-certified, and highly accountable company.

Don’t settle for less than the best for your home.

Get Peace of Mind Today

Ready to partner with a licensed, trusted, and fully licensed pest control operator in Singapore? Don’t leave your family’s safety to chance.

Take the first step toward a pest-free home.

➡️ Contact A-Flick now for a free, no-obligation assessment and quote.